Refund policy
Return Policy
We want you to feel confident shopping with NOBL PARFUMS. If you need to discuss a return, please contact us first so we can review your request and provide the correct return instructions.
Return Window
We offer a 30-day return window from the date your order is delivered.
Return Conditions
To be eligible for a return, items must be:
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unused
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in their original packaging
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in a resalable condition
Please do not send any items back without contacting us first. Return instructions will be provided by email.
Hygiene & Product Use
Due to the nature of our products, we cannot accept returns on:
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fragrance oils where the seal has been broken
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diffusers that have been used or installed with fragrance oil
How to Start a Return
To request a return, please email help@noblparfums.com with your order number and reason for return.
We aim to respond within 1 working day.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.
We recommend using a tracked return service, as we cannot be responsible for items lost in transit.
Faulty, Damaged, or Incorrect Items
Please inspect your order when it arrives. If your item is faulty, damaged, or incorrect, contact us as soon as possible at help@noblparfums.com with your order number and photos of the issue.
If a fault or error is confirmed, we will provide return instructions and arrange a replacement or refund.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds are issued to your original payment method within 7 business days.
If you have not received your refund within 10 business days of our confirmation, please contact us at help@noblparfums.com.
Restocking Fees
We do not charge restocking fees.
Contact
For return questions, please contact:
