You may return your order within 30 days of delivery.

Opened and used diffusers are accepted, as long as they are returned in reasonable condition.

Contact us to start a return.

Very little.

To keep performance at its best:

• Wipe the atomiser tip with a cotton bud weekly or fortnightly
• If scent output weakens over time, run a 10-minute IPA flush (standard practice for waterless cold-air diffusers)

No water tanks. No daily cleaning. No ongoing faff.

Yes, when used as directed.

The Grand 300 is:

• Heat-free
• Flame-free
• Designed with controlled scent output

Always keep the diffuser upright and out of reach, and use approved fragrance oils only.

It’s designed for real, lived-in spaces, including:

• Living rooms and hallways
• Apartments and flats
• Home offices
• Open-plan homes
• Airbnb and short-let properties

It can stand freely on furniture or be wall-mounted.

A 200ml bottle typically lasts around 3–4 months with regular home use.

Using lower intensity settings and scheduled pause periods in the app can extend usage further, while higher intensity or continuous operation will shorten the lifespan.

Use fragrance oils formulated for cold-air, waterless diffusers.

The Grand 300™ is not limited to pods or capsules, allowing more flexibility in scent choice. Oils not designed for cold-air diffusion may affect performance.

Yes.

You control intensity by adjusting how long the diffuser works and pauses.

This lets you keep scent light in small spaces or increase output for larger, open areas — all with even, consistent coverage.